my problem with countryside locks is not with the product, but with the shipping. I paid $9.64 for UPS Ground, 2 day shipping and you sent it UPS/USPS combined and I got it at the end of the 3rd day. I had to change my travel time to South Carolina because of the delay. UPS actually had it at the Hickory, NC terminal on Thursday morning and instead of delivering it to me, they sent it to the post office and I got it at the end of the day on Friday. If you saved money by shipping it this way, I should get a shipping refund.